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30-Day Money-Back
Guarantee
At
Pocketunderwear.com, we're not satisfied unless you are satisfied.
You WILL enjoy wearing our underwear. If you are not completely
satisfied with your purchase for any reason, return it to us (in
new or like-new condition) within 30 days of delivery for a prompt
refund (excluding shipping and handling charges). After 30 days,
no returns will be accepted and any returns made after that time
will be returned to you.
Returns and
Exchanges
No
Hassle Return Policy
At
Pocketunderwear.com, we're happy when you're happy. We sincerely
hope that you'll be 100% pleased with your purchase, however we
understand that sometimes there may be a need to return or exchange
something. You may return unworn, unlaundered items within 30 days
of delivery. Please make sure all tags and packaging are intact.
Due to health code regulations, underwear must be unopened and unworn.
We
will process your return / exchange within 10 business days and
notify you once we have done so. If you requested a refund, we will
process it on the original credit/debt card used for the purchase.
Return
/ Exchange Shipping Fees
You
are responsible for return shipping fees. If you are exchanging
an item, standard shipping fees will apply. In the unlikely even
that you receive damaged goods, or items that you did not order,
it is important that the items remain unworn, unopened, and unlaundered
so we can credit you in full, including return shipping if it is
a result of our error.
How
To Return Your Purchase
Please
follow these steps to successfully return your purchase:
- Replace
the item in the packaging in which it was received. This is the
original brand packaging in which each item is wrapped.
- If
the item was shipped to you in a box, please return it to us in
a box. If you do not have the original box, please use a sturdy
box to prevent damage while in transit. We are not responsible
for damage to products in transit back to us.
- To
ensure the package arrives back to us safely and that you are
credited, please use a pre-paid, insured and traceable method
(such as UPS, FedEx, Certified mail or another method) where you
receive a shipping slip that can be used to trace the delivery.
Overnight shipping is not necessary. Many carriers offer low cost
ground shipping and allow you to trace your delivery.
If you
have questions prior to returning items to us, please call:
Customer
Service toll free at 800-283-6011.
ALIO
ENTERPRISES, Inc
3157 N. Rainbow Blvd., #349
Las Vegas, Nv 89108-4578
All
clearance items are final sale and are not returnable.
Return
Fees (if applicable):
Sometime
your return may be subject to a fee. Following are the situations
under which these fees may apply:
- Orders
returned to the wrong address and subsequently forward to us are
subject to a 20% Restocking Fee if return is accepted.
- Orders
returned after 30 days are subject to a 20% Restocking Fee if
return is accepted.
Please
note that Pocketunderwear.com may refuse any return if it does not
meet the Return guidelines.
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Shipping and
Handling
Shipping
Information
Orders
of in-stock items are shipped within 24-48 hours excluding weekends
and holidays. Due to our extensive selection of styles, sizes, and
colors, some items may periodically be backordered. We will contact
you within 24 hours (excluding weekends and holidays) if any portion
of your order is backordered. Once your order is shipped, we will
send you an email confirmation including a tracking number. Below
is information about shipping methods and transit times.
Standard
Shipping
We
will ship your order via the US Postal Service or United States
Parcel Service (UPS) at our discretion. PO boxes, APO and FPO addresses
are sent via the US Postal Service. Standard delivery times are
5-15 business days. Shipping starts at $5.95 for orders shipped
to U.S. addresses in the 50 states only, including Alaska and Hawaii.
Deliveries to Alaska, Hawaii, P.O. and APO/FPO boxes may take longer.
Shipping
/ Handling: from $5.95
International
Shipping
International
packages are shipped via the US Postal Service or United States
Parcel Service (UPS) at our discretion. Standard delivery times
are 5-15 business days depending on the country.
International
Shipping / Handling: from $15.95
Customs
Fees (if applicable)
Orders
shipped outside the United States may be subject to customs import
duties and/or taxes based on the destination country. If assessed,
additional customs fees are the responsibility of the customer.
Pocketunderwear.com is unable to predict or control customs charges
as they are levied by the destination country.
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Privacy Policy
Pocketunderwear.com’s
Privacy Policy provides you with the information and policies regarding
our information collection process and our privacy protecting assurance
and how we use this information. By using the Pocketunderwear.com
site, you agree to the conditions of this privacy policy.
The
Information We Collect
Each
time a user visits Pocketunderwear.com, certain information is collected.
That information is specific to your visit and whether you browse,
shop or register. Depending on those actions, different unique information
is gathered. The below information details the types of information
we collect, how it is gathered and what is done with it.
IP
Address, Cookies: Non-identifying Information
Part
of each visit to Pocketunderwear.com is registered through an IP
address that may help us diagnose issues with our servers and correct
errors. Your IP address also allows us to gather broad, non-personal
demographics that help us to analyze traffic patterns and how our
site is browsed.
Cookies
allow you to use the shopping cart on our site. Without cookies
one cannot order from Pocketunderwear.com online. Cookies are alphanumeric
identifiers transferred from our site to your computer so that we
may identify you when you visit. These files also provide sales
data thereby helping us serve you more efficiently.
Most
computers are pre-set to accept cookies. You can opt to have your
computer warn you each time cookies are being selected or you can
opt to deny cookies. If you refuse the acceptance of cookies on
your computer, you will not be able to complete an online order
with us.
Order
Information
Pocketunderwear.com
uses an order form so that you can purchase online, request information
and receive service from us. Your personal contact information (i.e.
name, email address, telephone number, mailing address and etc.)
is used solely to send you your order.
Credit
card information is completely secure and protected and collected
for the sole purpose of billing you for your purchase.
How
we use and share the information we collect
Pocketunderwear.com
is proud to inform you that we do not sell or share your personal
information or email. Your information is only used to complete
your order.
Should
you select the optional opportunity to receive emails from us about
current offers and incentives, we will also use your email for this
purpose. If you have not selected this option, you will not receive
promotional emails.
If
you have opted to receive promotional email, you may choose to remove
this feature from your account at any time and the emails will be
stopped.
Your
contact information may also be used should we ever need to contact
you regarding your order.
Communications
from Pocketunderwear.com
Pocketunderwear.com
reserves the right to communicate with our customers regarding their
order should the need arise.
Pocketunderwear.com
communications include order confirmations, order updates, problems
with orders, delivery issues (as-needed) and management of accounts
(should issues arise).
HTML
Emails and Marketing
Pocketunderwear.com
offers our users an email option that allows us to communicate with
you regarding sales, incentives, new products and etc. If you receive
these emails you may opt at any time to remove yourself from this
mailing list.
Changes
to Privacy Policy
Pocketunderwear.com's
privacy policy was last updated on October 21, 2005. Pocketunderwear.com
reserves the right to amend or append this policy at any time by
posting those revisions on your site. Any changes will only affect
information collected after this post date unless otherwise stated.
Questions
or Comments
Pocketunderwear.com
invites you to communicate with us should you have a question or
would like to voice a concern regarding our privacy or security
policies. Please email us at sales@pocketunderwear.com and a customer
service associate will respond to you in a timely manner. You may
also call us at 800-283-6011.
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Security Policy
Protecting
Your Information
At
Pocketunderwear.com, your security is our first priority. We are
committed to protecting the privacy of our customers and using the
information responsibly and only for the purposes defined in our
registration process. Our state of the art software and ensures
that information shared with Pocketunderwear.com is secure and private.
We
guarantee that every transaction you make at Pocketunderwear.com
will be safe. Many customers have successfully shopped online with
us without issue or concern. When you shop online with us, you will
join the ranks of those who have been so pleased with our service.
Safe
Shopping Guarantee
Federal
law ensures that a credit card user will not be liable for charges
in excess of $50.00 that result from the unauthorized use of that
card. Debit cards have similar protections. While some exceptions
do apply, it is required that users comply with credit card rules
and regulations. Please take the time to review your cardholder
policy for more details on this subject.
Changes
to Security
Pocketunderwear.com’s
security policy was last updated on October 21, 2005. Pocketunderwear.com
reserves the right to amend or append this policy at any time by
posting those revisions on your site. Any changes will only affect
information collected after this post date unless otherwise stated.
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